Thank you for using our application.

This Privacy Policy applies to all users of the application and constitutes a legal agreement between us and the user. In this policy, "You/User" refers to any individual or entity that uses the application, and "We" refers to Silk Hospitality LLC.
We value your privacy and want you to feel comfortable when using our site.

We take the necessary precautions to protect the personal data collected, processed, and used during and after your visits to the application. The terms governing the processing of personal data during your use of the application are outlined in this Privacy Policy.
By accessing the application, you accept and agree to be bound by this Privacy Policy (referred to as the "Policy"). If you do not agree to this Policy, please refrain from using the application.
This Privacy Policy defines how we process customer's personal data, the purpose and terms of its use and storage, based on the "Law of Georgia On Personal Data Protection."

Our Privacy Promise:

We promise to:
- Keep your data safe and secure.
- Use your data only in accordance with the law.
- Provide you with complete and comprehensive information about the processing of your personal information upon request.

Consent:

By using the application, you are deemed to have consented to this Privacy Policy. As such, you grant us the right to process, store, and use the personal information provided by you. This information will be used to provide you with information about our services and products, as well as for marketing purposes, in compliance with applicable legislation in Georgia.

Basis for Data Processing:

We will process your personal data under the following circumstances:
- When we have your consent.
- When data processing is necessary to fulfill our legal obligations.
- When data processing is necessary to provide services to you.
- When the data are publicly available according to the law or have been made publicly available by the data subject.
- When processing is grounded on other legal grounds as determined by law.

Purpose of Processing Personal Data:

The processing of your personal data is carried out for the following purposes:
- Improving service quality.
- Fulfilling legal obligations.
- Managing our relationship with you.
- Meeting your needs, developing new forms of cooperation, and growing our business.
- Implementing marketing activities.
- Pursuing other legitimate purposes granted by the Law of Georgia on Personal Data Protection.

Sources of Personal Information:

We may collect personal information about you from the following sources:
- Information provided by you when registering for our application.

Processed Data:

When registering on the application, you are required to provide the following information:
- Mobile number
- User ID
- Address
- Email address
- Name and surname
- Gender
- Birthdate
Registration on the application requires the provision of the above-mentioned information. Without providing this data, you will not be able to register on the application.

User Rights:

As a user, you have the right to request the following information regarding the processing of your data:
- Which personal data are being processed.
- The purpose of the data processing.
- The legal basis for the data processing.
- The methods through which the data were collected.
- The storage period for the data, or if a specific period cannot be determined, the criteria for determining the period.
- Any other information provided by law.
You have the right to request the correction, blocking, updating, addition, deletion, or destruction of your data if the data is incomplete, inaccurate, not up to date, or has been collected and processed unlawfully. We will respond to such requests within 10 working days from the receipt of the request.
You also have the right to withdraw your consent at any time and request the termination and destruction of processed data. Additionally, you may exercise any other rights provided by law.

User Obligations:

As a user, you are obligated to provide us with complete and accurate personal data.

Sharing User's Data:

We share personal data in accordance with the cases defined by the legislation of Georgia or with other organizations that are required to provide the services and products selected by the user. The following user information is transferred to partner companies: name, surname, gender, birthdate, contact number, user ID, and Address. The information provided to partner companies will only be used to provide you with information about services and products, as well as for other marketing purposes. Additionally, we are authorized to share personal information with any third party stipulated by the current legislation of Georgia.

Marketing:

We may use the information we receive from you to introduce you to specific services and/or product offers tailored to your needs. We have access to your personal data to the extent that you share it with us or we collect it through the means necessary for providing services to you. We analyze your data to understand your preferences and interests, enabling us to determine which products, services, or offers may be suitable for you. We only use your personal data and send you marketing messages when we have a legitimate interest to do so. We assure you that our activities will never be unfair, incorrect, or against your interests. You have the right to contact us at any time and request us to stop sending you marketing messages. We respect your wishes and will cease using your personal data for direct marketing purposes upon receiving such notification.

Retention of Personal Data:

We take responsibility for the privacy and security of your personal data. We store personal data about you for the duration necessary to achieve the purposes outlined in the law and this policy document.

Withdrawal of Consent:

You can withdraw your consent at any time, provided there are no other legal requirements. Please contact us if you wish to do so. Please note that withdrawing your consent may affect our ability to provide certain products or services to you.

Security:

We prioritize the protection of the personal data you provide. Your user profile is only accessible through the username and password generated by you. We recommend not sharing this information with third parties. We disclaim any responsibility for any consequences arising from sharing this information.
While we ensure maximum protection of your personal data, we cannot be held responsible for the actions of unauthorized third parties who may illegally access our application.

Third Parties:

We do not assume any responsibility for other websites that may be displayed as external links on our application. The Privacy Policy of these external websites may differ from our own. We advise you to read the Terms and Conditions, as well as the Privacy Policy, of any website accessed through an external link.

Contact:

For questions and additional information about our Privacy Policy, please contact our Personal Data Protection Officer at [email protected]